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Frequently Asked Questions (continued)
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Questions before ordering? Check here first!
You can use your FAQ page to answer questions commonly asked about your business and services. This is a great place to alleviate customer concerns. You can also include links to other pages of your site that may include more detailed information about an issue, or your phone number so customers can talk to you directly.
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Q
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Do you guarantee your products?
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Yes, we offer a 10 day satisfaction guarantee on all non electonic/computer products as long as you return the product in good condition with the original packaging materials. Please contact us for a return number.
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Do you guarantee your services?
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Yes. See service description for details.
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What about guarantee and terms for "Actual Traffic" packages?
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~ We cannot deliver visitors to sites with popup windows. Any additional window generated by your site shall be considered a popup window, including "popunder" windows and javascript "alert" windows.
If a popup window is installed on the URL after the campaign is started, the campaign will cease immediately and you will not be entitled to a refund.
~ Likewise Adult sites are not eligible for these packages. Adult traffic packages can be arranged at a substantially higher cost.
~ If we determine your site has adult content or illegal or immoral content, we will cease the traffic program and you will NOT be entitled to a refund.
~ In the present context, a "visit" generally occurs when a text file is loaded from your server (this includes HTML files). A "hit" occurs when a a file is loaded from your webserver. Since each web page can contain several images, several hits occur when a page is loaded. Thus, the number of hits is always greater than (or equal to) the number of visits (page loads). You are guaranteed that we will send the number of visitors to the URL you specify within 30 business days of our receipt of your payment. If you pay by "online check" or Money order, this 30 day period will commence 7 business days after our confirmation of payment (actual transfer of funds).
~ If we are unable to deliver the number of visitors promised within 30 days, you may claim a refund. In the unlikely event that we cannot deliver the number of visitors promised, we will provide a refund of your entire purchase price on a pro-rata basis. In cases where refunds are claimed, we reserve the right to require proof that the proper number of visitors were not delivered. Stats, data and other information from third party counters (e.g. Extreme-DM.com, hitbox) is not sufficient to establish a claim. These counting systems tend to yield an improper count. If we dispute your claim, you must provide us with RAW server logs from the site and time period in question - this is the only reliable method of counting a visitor.
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